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We continue to operate amid the Coronavirus situation and are doing everything possible to reduce the impact on our customers.  However, longer wait times into the Pensions Helpdesk are expected and we urge you to continue to use our websites and My Pension Online as much as possible. 

Pensioners – rest assured your pensions will continue to be paid.

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I can’t log into my account

If you have a registered account and you are been unable to log in then it is likely that your account will be locked (after 3 failed log in attempts accounts are locked). To unlock your account please follow the instructions below:

• If you know your username - click on the ‘Forgotten your password?’ link above, complete the relevant fields, click on ‘Submit’ and request a new password which will be sent to your email address. (Please ignore the password hint due to your account being locked this is no longer relevant)

• If you can’t remember your username – click on the ‘Forgotten your username?’ link above, complete the relevant fields, click on ‘Submit’ and a username re-set link will be sent to your email address. You can then re-set your username and if required you can now refer to the point above to re-set your password

• If you cant remember your username AND password - you need to reset your username first as per above and then reset your password.

• If you don’t know your security responses – please refer to the above points as you will need to know this information in order to re-set your security responses, or please re-set your username or password first. Once you have been able to log in using your username and password then on click on the link ‘Forgotten your response?’ and a security response re-set link will be sent to your email address. You can then re-set your security responses